Support

My invite email is missing.

Check your spam/junk folder first — invite emails include a link to activate your account. If you can't find it, email us and we'll send a new one.

The link in my invite email has expired.

If you've recieved an invitation but the link has expired, simply enter your email on the sign-in page and we'll email you a new 6-digit code. Enter it to activate your account.

How do I sign in?

There's no password. Enter your email on the sign-in page and we'll email you a 6-digit code — enter it to sign in.

Where do I find my certificate?

Once you've completed a course, your certificate appears on your Compliance page and can be downloaded from there at any time.

What happens when a certification expires?

Some courses need retaking periodically to stay compliant. Your Compliance page shows what's due soon or overdue.

I need a course assigned, or my details updated.

That's handled by your organisation's admin — you can find their name and email on your Account page. If you're not sure, email us.